Privacy Policy
Last updated July 29, 2026
This Privacy Notice for Lanaco d.o.o. ("we," "us," or "our") describes how and why we access, collect, store, use, and share ("process") your personal information when you use our services ("Services"), including when you:
- Visit our website at https://eventos.lanaco.com or any website of ours that links to this Privacy Notice.
- Download and use our mobile application, EventOS, or any other application of ours that links to this Privacy Notice.
- Engage with us in related ways, including event registration, event participation, and support requests.
If you have questions or concerns, contact us at mobileapps@lanaco.com.
Summary of Key Points
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, maintain security, prevent fraud, and comply with law. We may also process your information for other purposes with your consent.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
How do we keep your information safe? We use organizational and technical processes and procedures designed to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be fully secure.
What are your rights? Depending on where you are located, applicable privacy law may give you certain rights regarding your personal information.
How do you exercise your rights? Contact us at mobileapps@lanaco.com. We will consider and act upon any request in accordance with applicable data protection laws.
Table of Contents
- What Information Do We Collect?
- How Do We Process Your Information?
- When And With Whom Do We Share Your Personal Information?
- How Long Do We Keep Your Information?
- How Do We Keep Your Information Safe?
- Do We Collect Information From Minors?
- What Are Your Privacy Rights?
- Controls For Do-Not-Track Features
- Do We Make Updates To This Notice?
- How Can You Contact Us About This Notice?
- How Can You Review, Update, Or Delete The Data We Collect From You?
What Information Do We Collect?
Personal Information You Disclose To Us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:
- Names.
- Email addresses.
Sensitive Information. We do not process sensitive information.
Application Data. If you use our application(s), we may collect the following information if you choose to provide us with access or permission:
- Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's camera. If you wish to change our access or permissions, you may do so in your device's settings.
- Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, maintain security, prevent fraud, and comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
When And With Whom Do We Share Your Personal Information?
In Short: We may share information in specific situations described in this section and with specific third parties.
We may need to share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law, such as tax, accounting, or other legal requirements. No purpose in this notice will require us to keep your personal information for longer than the period in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize that information. If this is not possible, for example because personal information has been stored in backup archives, we will securely store it and isolate it from further processing until deletion is possible.
How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts, no electronic transmission over the internet or information storage technology can be guaranteed to be fully secure. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
Do We Collect Information From Minors?
In Short: We do not knowingly collect data from children under 18 years of age.
We do not knowingly collect data from children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to that minor's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete that data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at mobileapps@lanaco.com.
What Are Your Privacy Rights?
In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Withdrawing your consent. If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us using the contact details provided in How Can You Contact Us About This Notice?.
Withdrawing consent will not affect the lawfulness of processing before withdrawal. When applicable law allows, it will also not affect processing conducted in reliance on lawful processing grounds other than consent.
Account Information
If you would like to review or change the information in your account or terminate your account, contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce legal terms, or comply with applicable legal requirements.
If you have questions or comments about your privacy rights, email us at mobileapps@lanaco.com.
Controls For Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. We do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will describe that practice in a revised version of this Privacy Notice.
Do We Make Updates To This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice.
If we make material changes to this Privacy Notice, we may notify you by prominently posting a notice of the changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to stay informed about how we protect your information.
How Can You Contact Us About This Notice?
If you have questions or comments about this notice, email us at mobileapps@lanaco.com or contact us by post at:
Lanaco d.o.o.
Veljka Mlađenovića bb
Tehnološki centar Lanaco
Banja Luka, Republic of Srpska 78000
Bosnia and Herzegovina
How Can You Review, Update, Or Delete The Data We Collect From You?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correction of inaccuracies, or deletion of your personal information. You may also have the right to withdraw your consent to our processing of your personal information.
These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, contact us at mobileapps@lanaco.com.